Beelem LLC wants customers to have a positive experience when purchasing fitness products through beelem.shop. Eligible products may be returned in accordance with the terms below.
1. Return Period
Customers may request a return within 30 days after the date the order is delivered.
Return requests submitted after the 30-day return period may not be accepted.
2. Return Eligibility
To be eligible for a return, the product should generally:
- Be returned within the 30-day return period
- Be in its original condition
- Be unused or only reasonably inspected
- Include original packaging and accessories when reasonably available
- Not be damaged, modified, or altered
- Not have excessive signs of use
- Not have its resale value materially affected by use
Because we sell fitness products and supplies, certain products may not be eligible for return if their condition, hygiene, safety, or nature makes them unsuitable for resale.
3. Quality Issues, Defective Products, or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs, order information, or other details to evaluate the issue.
If the return is approved because of a product quality issue, defect, damage attributable to fulfillment, or an incorrect item supplied by us, Beelem LLC will cover the reasonable return shipping cost.
4. Non-Quality Returns
For returns that are not caused by a product defect, quality issue, fulfillment damage, or an incorrect item supplied by us, the customer is generally responsible for the return shipping cost.
The original shipping charge, if any, may not be refundable for a non-quality return.
5. Products That Cannot Be Returned
A return may be refused if the product:
- Is returned after the 30-day return period
- Has been used beyond reasonable inspection
- Has been damaged after delivery
- Has been modified or altered
- Is missing essential parts or accessories
- Shows excessive wear or signs of use
- Has a materially reduced resale value because of the customer’s handling or use
- Cannot reasonably be resold because of its nature or condition
6. Return Authorization
Customers should contact us before sending any product back.
Please provide your order information and a brief description of the reason for the return.
We will provide return instructions after reviewing the request.
Unauthorized returns may experience processing delays or may not be accepted.
7. Return Inspection
Once a returned product is received, we will inspect its condition to determine whether it meets the requirements of this Return and Refund Policy.
Approval of a return does not automatically guarantee a full refund if the returned product does not meet the applicable return conditions.
8. Refunds
Once an approved return has been received and processed, eligible refunds will generally be issued to the original payment method within 3–5 business days.
The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
9. Refund Amount
For approved quality-related returns, defective products, damaged products attributable to fulfillment, or incorrect items supplied by us, the applicable purchase amount and reasonable return shipping costs may be refunded in accordance with the circumstances of the order.
For approved non-quality returns, the customer may be responsible for return shipping costs, and the original shipping charge may not be refundable.
10. Exchanges
Product exchanges may be available depending on product availability and the circumstances of the request.
Customers should contact us before returning an item if they would prefer an exchange rather than a refund.
11. Contact Information
For return or refund questions, please contact:
Beelem LLC
Address:
2604 N CHELTON RD
COLORADO SPRINGS, CO 80909
Commercial Email:
gabriel@beelem.shop
support@beelem.shop
Phone:
7195172726